Compliance
Complaint Procedure
How to file a complaint about a transaction at TGSI or TME, internal complaint resolution, and the Texas Department of Banking complaint process.
Internal Complaint Resolution
Customers who wish to file a complaint regarding a transaction or service may submit the complaint through any of the channels below. The company will acknowledge the complaint, investigate, and respond in accordance with internal policy.
- By telephone: contact the branch where the transaction occurred or the corporate office
- By email: [PENDING USER INPUT — dedicated compliance/complaint email; published contact is info@texasgsinv.com]
- By mail: Texas G&S Investments, Inc., Attention Compliance Officer, 4403 W. Military Hwy., Ste. 703, McAllen, TX 78503
- In person: at any branch
Information to Include
- Date and location of the transaction or interaction
- Description of the issue
- Copies of any receipts or supporting documentation
- Customer name and contact information
Texas Department of Banking Notice
If a customer is dissatisfied with the company's response, the customer may file a complaint with the Texas Department of Banking. Complaints may be submitted to the Texas Department of Banking at 2601 North Lamar Boulevard, Austin, Texas 78705, by telephone at 1-877-276-5554, or online at www.dob.texas.gov/consumer-information. [VERIFY CURRENT CONTACT DATA AND COMPLAINT URL AGAINST AGENCY WEBSITE BEFORE PUBLICATION.]